At Bait Al Wafa Real Estate, our policies are designed to protect the interests of our clients, partners, and team members, while ensuring a transparent and high-quality experience in every real estate transaction. We operate in full compliance with UAE real estate laws and the guidelines of the Dubai Land Department (DLD) and Real Estate Regulatory Agency (RERA).
1. Client Commitment Policy
We are committed to delivering outstanding service based on:
- Integrity – Transparent dealings with honest representation of properties and values.
- Confidentiality – Protection of all personal and financial information shared with us.
- Excellence – Dedicated support from inquiry to closing and beyond.
- Performance – Every agent works with a performance-based approach to deliver results, not promises.
2. Property Listing & Advertising Policy
- All listed properties are verified for authenticity before being marketed.
- We do not advertise fake or unavailable listings.
- We ensure all property marketing complies with UAE laws and DLD advertising standards.
- Photos, prices, and property information are kept up-to-date to the best of our ability.
3. Commission Policy
- Commission is charged in accordance with DLD and RERA regulations.
- Fees are agreed upon in writing before any transaction is completed.
- Commissions are due upon signing of sale or lease agreements.
- Non-payment of commission will result in legal action and possible penalties.
4. Privacy & Data Protection Policy
We are committed to safeguarding your privacy:
- Personal data is collected only for the purpose of property transactions or consultation.
- We never share or sell client data to third parties without written consent.
- All records are stored securely and only accessed by authorized personnel.
- We comply with UAE data privacy laws and international best practices.
5. Dispute Resolution Policy
In the event of a disagreement:
- Clients should first contact our office directly to resolve the matter amicably.
- If necessary, disputes will be referred to the Dubai Land Department or relevant legal authority.
- Our goal is always to find a fair, respectful, and timely resolution.
6. Anti-Fraud & Ethical Conduct Policy
- Bait Al Wafa strictly prohibits any form of fraud, misrepresentation, or unethical behavior.
- Any agent or employee found violating this will face disciplinary and legal action.
- We encourage clients to report any suspicious behavior immediately.
7. Equal Opportunity Policy
We do not discriminate on the basis of nationality, gender, religion, or background. All clients and partners are treated with equal respect and professionalism.
8. Updates & Amendments
This policy may be updated from time to time to reflect new laws, market practices, or company goals. Clients and partners are encouraged to review this policy periodically.
Contact Information
For any questions or policy-related concerns, please contact:
Bait Al Wafa Real Estate
Dubai, United Arab Emirates
📧 Email: info@baitalwafa.com
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